Shipping

What are your delivery times?

We strive to deliver your order within 3 to 5 days from the date of purchase. Our efficient express shipping process ensures that you receive your items in a timely manner, allowing you to enjoy your Aire Polo tshirts as soon as possible.

How much will shipping cost?

Great news! Shipping is absolutely free on all orders. There are no additional charges for standard shipping within India. Enjoy hassle-free shopping with complimentary shipping on every purchase!

Can you provide worldwide shipping?

At the moment, we only offer shipping within India. However, we are constantly exploring options to expand our shipping services in the future.

My Order

How can I cancel my order?

We understand that circumstances may change, and you may need to cancel your order. To ensure a smooth cancellation process, we offer a window of opportunity within 5 hours of order placement for cancellations. If you wish to cancel your order within this timeframe, simply click on the WhatsApp button located on the bottom right corner of our page. Our dedicated customer executive will assist you with the cancellation process. Please note that once the product has been dispatched, we are unable to process cancellations. We appreciate your understanding.

What if I receive the wrong product?

We apologize for any inconvenience caused if you receive the wrong product. Rest assured, we're here to make it right for you. Simply visit our Exchange or Return Request page to initiate the exchange process. Once your request is submitted, we will promptly arrange for the correct product to be sent to you within 5 days. Your satisfaction is our priority, and we appreciate your understanding as we work to resolve this issue.

Do you offer exchanges for faulty/missing items?

Your satisfaction is our top priority, and we apologize for any inconvenience caused if you receive faulty or missing items. If you notice any signs of tampering with the courier package upon delivery, please ensure to take a video while receiving the package from the delivery agent. Additionally, we kindly request you to take an unboxing video if you discover any missing or faulty items upon opening the package. Once you have recorded the necessary videos, please contact us immediately. We will swiftly resolve the issue by sending you the missing items or replacing the faulty ones within 5 days. Your cooperation is greatly appreciated as we work to ensure your shopping experience with us is nothing short of exceptional.

Product

How do I return / exchange my product?

Yes, we do! Refer your friends and family to Aire and both of you will enjoy Rs 200 off on their first order and your next order with us. Simply share your referral code with them to avail the discount.

How do I select the right fit for me?

Finding the perfect fit is easy! Simply refer to our Size Guide for measurements and guidance on selecting the right size for you.

How do I care for my product?

To ensure the longevity of your Aire garments, please refer to our Care Page for detailed care instructions.

Policy

Do you have a referral program?

Yes, we do! Refer your friends and family to Aire and both of you will enjoy Rs 200 off on their first order and your next order with us. Simply share your referral code with them to avail the discount.

What payment methods do you accept?

We accept various payment methods including Pay Later options, UPI, All Credit & Debit cards, Net banking & Cash on Delivery (COD). Rest assured, your payment information is safe and secure with us.

Why do we have COD charges?

We understand your concern regarding COD charges. Cash on delivery (COD) orders incur additional expenses for brands like us who rely on third-party logistics for delivery. With COD orders, we have to pay a considerable amount to our delivery partners for handling the cash transactions and managing the logistics. To promote prepaid orders and minimize these extra costs, we encourage our customers to opt for online payments. This not only helps us streamline the delivery process but also allows us to offer you a seamless shopping experience. We appreciate your understanding and support in this matter.

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